COMMON QUESTIONS
How do I know what’s best for my hair type?
To guide you to the best option for your hair type, I offer a $30 consultation, in-person or virtually. Click here to book now.
Will you install hair purchased outside of the Rockka Luxe Collection?
To receive salon services (weaves, extensions, custom wigs) all hair must be purchased exclusively from the Rockka Luxe Collection. I will not perform services on another stylist’s work.
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Can I reuse bundles, closures, and/or frontals?
Yes. Depending upon the level of chemical processing and appropriate care and maintenance, bundles, closures, and frontals may all be reused.
Can I pick up my order in-store?
Yes. At checkout, select the option to pick up your order in-store. You can expect your order in 5-7 business days for local pickup in Madison, Wisconsin.
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Do you guarantee refunds, returns, or exchanges on hair?
Rockka Luxe Collection LLC does not guarantee refunds, returns, or exchanges on hair. Please email contact@rockkaluxecollection.com with any questions, comments, or concerns.
CUSTOM WIG CONSTRUCTION
Whether you’re looking for a long-lasting, everyday style, a remedy for hair loss, or a totally new look, I can design a custom wig that suits your needs.
This process starts with a 30-minute appointment (in-person or virtually - book "Custom Closure Wig Measurements" or "Custom Frontal Wig Measurements" Here’s what we’ll cover at this appointment:
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Your style and construction needs.
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Your head measurements.
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Hair Recommendations
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Set pick up or install date.
From there, I’ll begin crafting your custom wig. You can expect a finished product within two weeks of your purchase available for in-store pickup or shipped to your door. Please take shipping time into consideration and expect up to 3 weeks if your wig has to be delivered to you. (Wig install is not included.)
Drop Off Services & Color
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Whether you purchased bundles or a RLC wig, you made an investment. Get the best value for your money by keeping up with regular care and maintenance. Drop off your wig or bundles and they will be available for pick up within 2 weeks or less. Please take shipping time into consideration and expect up to 3 weeks if your wig has to be delivered to you
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Possible drop off services include:
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Coloring of wigs or extensions
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Washing and styling of wigs or extensions
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Replacing lace frontals or closures on wigs
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Replacing wig combs and elastic bands