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COMMON QUESTIONS

How do I know what’s best for my hair type? 

To guide you to the best option for your hair type, I offer a $20 consultation, in-person or virtually. Click here to book now.

 

Will you install hair purchased outside of the Rockka Luxe Collection? 

To receive salon services (weaves, extensions, custom wigs) all hair must be purchased exclusively from the Rockka Luxe Collection. I will not perform services on another stylist’s work. 

Can I reuse bundles, closures, and/or frontals? 

Yes. Depending upon the level of chemical processing and appropriate care and maintenance, bundles, closures, and frontals may all be reused.

Can I pick up my order in-store? 

Yes. At checkout, select the option to pick up your order in-store. You can expect your order in 5-7 business days for local pickup in Madison, Wisconsin.

Do you guarantee refunds, returns, or exchanges on hair? 

Rockka Luxe Collection LLC do not guarantee refunds, returns, or exchanges on hair. Please email contact@rockkaluxecollection.com with any questions, comments, or concerns.

CUSTOM WIG CONSTRUCTION

Whether you’re looking for a long-lasting, everyday style, a remedy for hair loss, or a totally new look, I can design a custom wig that suits your needs. 

 

This process starts with a 15-minute appointment (in-person or virtually - book "Custom Closure Wig Measurements" or "Custom Frontal Wig Measurements" Here’s what we’ll cover at this appointment: 

  • We’ll talk about your style and construction needs.

  • We’ll note your head measurements.

  • We’ll Shop the Rockka Luxe Collection for the highest quality hair, closure or frontal

  • We'll either set a date for you to pick your wig up or you can book an appointment to get your unit installed.

 

From there, I’ll begin crafting your custom wig. You can expect a finished product within two weeks of your purchase available for in-store pickup or shipped to your door. Please take shipping time into consideration and expect up to 3 weeks if your wig has to be delivered to you. If you’re in the Madison area, be sure to book a wig prep and install appointment for a discount on your initial installation.

Custom Closure Wig
Custom Color

Drop Off Services & Color

Whether you purchased bundles or a RLC custom wig, you made an investment. Get the best value for your money by keeping up with regular care and maintenance. Drop off your wig or bundles and they will be available for pick up within 2 weeks. Please take shipping time into consideration and expect up to 3 weeks if your wig has to be delivered to you

Possible drop off services include: 

  • Coloring of wigs or extensions

  • Washing and styling of wigs or extensions

  • Replacing lace frontals or closures on wigs

  • Replacing wig combs and elastic bands

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